DPAS SCR: 00599

• SCR Number
  00599
• Title
  CI - Account Activation
• DPAS Module
  Warehouse
• Reporting Organization
  DFAS Columbus
• State
  New
• History
  Submitted: 11/19/2013
• Description

  Description
  Give the DPAS user the capability to reset their DPAS account.

  Recommended
  When the user tries to login to DPAS and their account is inactive they would receive one of the following scenarios:
  #1 – User account is inactive due to inactivity – PIN required for reset (safest & strongest) A screen displays saying “The user account you are trying to access is Inactive due to inactivity. Do you need a PIN to reset your account? Yes or No” If Yes is selected – A message appears that says “An email has been sent to the predetermined email address on file. Please check the email and follow the instructions provided. The email to the user could read: DPAS has received a request to reset your DPAS account. Please return to (insert DPAS URL) and enter the following PIN. If you did not request an account reset, please forward this email and your contact information to This email address is being protected from spambots. You need JavaScript enabled to view it. for DPAS Account Management to investigate.
  NOTE: DPAS would need to randomly generate a 10 character PIN. The PIN must contain at least two of each of the following: upper case letters, lower case letters, numbers, and special characters. Once the user completes the determined requirement, the DPAS account is activated and the user is logged into their account. If No is selected, the user is logged out of the website. If the user enters an incorrect PIN three times, the account would be locked. The users email on file and This email address is being protected from spambots. You need JavaScript enabled to view it. would be notified that the account is locked and Account Management must be contacted for a reset. The unsuccessful PIN attempts would need to be captured on the Failed Logins Report.
  #2 – User account is inactive due to expiration of IA training date A screen displays saying “The user account you are trying to access is Inactive due to the annually required IA training being expired. Please provide a new IA training artifact. Once the artifact is uploaded it may take up to 3 business days for the artifact to be validated and your DPAS account to be reset.”
  #3 – User account in inactive due to a manual change of status by DPAS Account Management A screen displays saying “The user account you are trying to access is Inactive. Please contact the DPAS Account Management at This email address is being protected from spambots. You need JavaScript enabled to view it. for further information.”

  Mission Critical
  Mr. Stossel is interested in this feature to phase out the need for the user to contact the Columbus Call Center for a reset.

  Benefits
  The new process would allow the user to reset their account when needed and reduce the workload on the Columbus Call Center. Currently the process is as follows:

  1. The user has to contact the CCC.
  2. A Remedy ticket must be created and assigned to the DPAS Account Management.
  3. The user’s account must be reset by Account Management.
  4. Account Management updates and closes the Remedy ticket.
  5. Account Management must email the user with login information.

  Challenges:
  1. If the account is reset and the user does not log in by the time the stored procedure for the ageing process runs, the account has to be placed back to Inactive status and the process starts all over again. This is extremely difficult for users in Japan. Typically Account Management has to delete the account and rebuild it so the user can login.
  2. Account resets are completed Monday-Friday excluding holidays from 0630-1500. Often times it takes a few days for a user in different time zones to complete the reset process.

  Users
  Use would not be limited to specific users; it could be used by users who are inactive in all agencies

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