Change Request:
Process Improvement
Description:
DPAS currently does not update an existing appointment if you edit the unit issue request, requested date and time. For unit issue requests that require staging, the appointment immediately goes into an in-progress state, however an appointment date/time does not populate on the appointment grid. Once the appointment is in progress, it triggers a count down for the appointment cancel job. This issue was reported by CSP (Help Ticket 102384 / ADO 132620) during research and testing, it was determined that there were a couple of pieces of code that were missed.
Recommended:
The recommended solution that when a unit issue request appointment is created, start_dt_tm and end_dt_tm are set based off the requested date/time in the Unit Issue Request. This would create an Appointment Date/Time to populate in the appointment grid, which would let the appointment cancel job cancel appointments correctly.
Mission Critical:
Will improve user functionality for unit issue appointments. The goal is for appointments to accurately receive for the service center.
Benefits:
By improving the unit issue appointments process, it alleviates undue stress on custodians who currently receive email notification their appointments have been canceled. It also provides the service center with accurate appointment information for planning and staffing purposes.
Frequency:
Daily
Users:
All members that use Unit Issue Request for Appointment processes.
