Description:
When navigating to Inquiries and then Issue/Return Activity, issue, return, and charge transactions are not visible by default and require expanding the arrow for each transaction to view the details.
Recommended:
Configure the Issue/Return Activity screen to display issue, return, and charge transactions by default, eliminating the need to expand the arrow for each transaction. The current Issue with Return Details view is close to the desired outcome; however, the goal is to display all transactions line by line without requiring users to expand each entry to view returns, issues, or charges. All existing columns—such as cost, issuer, item, and related details—are already correct and should remain unchanged.
Mission Critical:
Configure the system to display issue, return, and charge transactions by default, eliminating the need to expand the arrow. This reduces extra clicks, improves visibility of all transaction types, minimizes the risk of missed information, and increases efficiency for users reviewing transactions.
Benefits:
Configuring the system to display issue, return, and charge transactions by default improves efficiency by allowing users to view all relevant information immediately without extra clicks. This increased visibility reduces the risk of missing critical transaction details, supports more accurate reviews, and minimizes errors. By streamlining navigation and eliminating unnecessary steps, the process becomes faster, more intuitive, and enhances overall user productivity and experience.
Frequency: Daily
Users: This system is used daily to review and manage issue, return, and charge transactions as part of regular operational workflows. Users rely on it to quickly access complete transaction details, verify accuracy, resolve discrepancies, and support timely decision-making. Because the system is a routine part of daily work, clear visibility of all transaction types is essential to ensure efficient reviews, reduce delays, and maintain accuracy across ongoing operations.
