The requirement exists for system managers to be able to measure the metrics of how long an issue, return, exchange, or temp loan is taking them in the system. ?To fulfill this requirement, it is requested that each of these processes be modified to include the start time (time when the issue, return, exchange, temp loan) is started to the time the process is completed in the system (When the member signs and the receipt prints.) This metric should be recorded on all issue/return/exchange/temp loan receipts and should be available as a grid option within the menu of each of these processes. ?In addition, the metric should be available on the issue/return activity report to aid in the determination of customer processing time across the CSP enterprise.

11 Mar 2021 – cancelled per Jack Sanders
No Longer Needed.