Description
Currently there is no capability for the customer to schedule an appointment with a Individual Issue Facility for Individual Issues, Returns or Exchanges.

Recommended
Recommend that a Scheduling Module be created for customers to have the ability to schedule appointments at their specific site for Issues, Returns and/or Exchanges.

1. Ability to have privileged role/function (enterprise, site warehouse officer) to be able to select key information for appointment gathering information for this new module/feature.
   1. which warehouse/site is selected?
   2. what are the working hours of the site selected?
   3. how many terminals available for handling appointments?
   Above data points will be used in calculating allocated times on a scheduling calendar.
2. Have DPAS-WM authenticate users member profile, if created.  When no profile exists and have the ODSE file populate the member profile using the customer's EDIPI
3. Ability for customer to choose type of Service (i.e., Issue, Return or Exchange).
4. Ability for customer to pick time of Appointment (allow 45 minutes for full issue; 10 minutes for exchange; and 30 minutes for return).
5. On the member profile, ability for customer to pick their Unit Name from a list. The UIC should populate to the corresponding Unit Name that the customer selected.
6. Ability for customer to view their Master Issue List, for Issues. Some customers may have more than one Master Issue List to pick from such as the Airwing.
7. Ability for customer to pick items to be issued/returned/exchanged from Unit Equipment List, to include a select all feature for "full issue".
8. Ability for customer to select an Issue/Exchange Appointment to apply/add select sizes for items to be issued/exchanged.
9. Ability for customer with previous DPAS-WM account to view sizes issued/required, tied to their member profile/issue.
10. Ability for requested items/sizes (from step 7 above) to be saved into a queue that is accessed by the site Warehouse Officer/counter clerk, in order to initiate action to pick, and pre-stage for customer(s) issue/exchange of items, after customer submission on appointment.
11. Ability for the customer and the privileged role/function (enterprise, site warehouse officer) to be able to cancel and find appointments
12. Ability to incorporate the Process Metrics SCR #783  - For enterprise, site warehouse Officer to be able to measure the metrics of how long an issue, return, exchange, or temp loan is taking them in the system.

Mission Critical
Yes. Deputy Chief of Staff, Installations and Logistics has tasked the CSP with conducting a Proof of Principle in order to examine new ways of operating in order to reduce customer wait time.  A scheduling capability will reduce customer wait time, help spread-load the daily workload, and help the 3PL support provider to better plan and maximize use of human resources. 

Benefits
Having a scheduling module capability will reduce customer wait time, help spread-load the daily workload, and help the 3PL support provider to better plan and maximize use of human resources. It will also set the stage for use of autonomous robotics, as well as delivery. 

Users
All Unit IIF customers.

Partially Completed – Release 6.2 – 31 August 2018

Completed – Release 6.3 – 21 December 2018