Description
While implementing the DPAS-WM at the NCR we observed on many occasions where a member decided that the sizing on the item they were issued was wrong and they returned to the WH to exchange the item that they were issued. Within the DPAS-WM as it is currently designed, an exchange is a very time consuming process that involves going through the member entire list, returning the item being exchanged and then a subsequent issue of the new size. There is simply too much time and labor involved in the process.

Recommended
We need the capability to exchange equipment in the system. Our vision behind this is that we will see the following options under the Individual and Unit menus of Material Management:

Individual:

• Issue
• Exchange
• Temp Loan
• Return

Unit:

• Issue
• Approve
• Exchange
• Return

It should be set so that there is an exchange tab on the individual issue options. When exchange is selected, the member’s current issued equipment should display on the screen. The clerk must then be able to select the item(s) being exchanged, and then swap either change the size or NSN of the item the exchange is being requested for. When an item is exchanged, the system should pull the exchanged item from the individual issue location, and return the returned item to the appropriate return location. For items that are exchanged for the same like item (due to damage or something along those lines, the clerk must be able to input the reason for the exchange.

Mission Critical
This is a Mission Critical Requirement due to the time consuming nature of the exchange process as it is currently designed. Not having the ability to rapidly exchange equipment impacts around 10% of the business at the NCR.

Benefits
The benefit of updating this process will be a method for the DPAS-WM to record exchanged equipment and time savings at the counter.

Users
This will impact all DPAS-WM Unit and Individual Issue Process users.

Completed - Release 3.0 - 15 May 2015