Description
Currently there is no capability for Units to schedule an appointment with a Unit Issue Facility for Unit Issues, Returns or Exchanges.

Recommended
Recommend that Units have the capability to log in and schedule appointments for Unit Issues, Returns and Exchanges.

1.   Ability to choose type of Service i.e., Unit Issue, Return or Exchange.
2.   Ability to pick time of Appointment.

Mission Critical
Yes. Deputy Chief of Staff, Installations and Logistics has tasked the CSP with conducting a Proof of Principle in order to examine new ways of operating in order to reduce customer wait time.  Unit Issue/Return capability will reduce customer wait time, help spread-load the daily workload, and help the 3PL support provider to better plan and maximize use of human resources. 

Benefits
Having Unit Issue/Return scheduling capability will reduce customer wait time, help spread-load the daily workload, and help the 3PL support provider to better plan and maximize use of human resources. It will also set the stage for use of autonomous robotics, as well as delivery. 

Users
All UIF customers.

Completed – Release 2021.1 – 5 February 2021