Description
Currently the current 3PL operates 8 SLIM KIOSK which are located throughout 8 of are larger IIF's this KIOSK is used to help track member's coming into the warehouse facility, when they came into the warehouse and how long they had to wait before there service time began.  Members are then put in a staging cue until it is time for that member to be serviced.

Recommended
Recommending that DLA or Leidos develop a check-in KIOSK that interfaces with the DPAS-WM.  Below are some of the minimum requirements:

• Free Standing Kiosk Kit with PC and built-in CAC Scanner. 
• Hardware/Software Support and Maintenance for ATO Accredited System ACF.
• Wireless Printing Capability
• Customer Queue Routing
• Customer Call-Back
• Throughput total capture/reporting capability
• Deployable to multiple current and future CSP warehouse locations
• Operable on the MCEN
• Capable of operating through alternate wifi networks, such as through mobile hotspot

Mission Critical
Customer wait times is a very high visibility requirement that is looked at on a daily basis. Monitoring customer wait times is an important part of CSP's Quality Assurance Surveillance Plan and is used to address resource optimization in day to day operations. 

Benefits
Having this type of solution will give us the ability to monitor customer wait times and also how many members are in line.  With this type of information we are able to triage the situation and make the best recommendations to lower the wait time and get members serviced faster.

Users
All IIF & UIF

Completed – Release 2021.1 – 5 February 2021