The Role Request as part of the DPAS WM access request process has inefficiencies in that the the packages get rejected for an incorrect LP, Region, Site, or Warehouse names. Rightly so, but this greatly delays the process by recycling the requests to start from the beginning. The IO /AIO has final approval to grant roles, so ultimately it should be up to them and should be accessible within the system as long as the DPAS Role training is complete, cyber-awareness training requirement met and SAAR approval process completed. The DPAS Role Request form itself may be worth improving to cut down waiting time due to emails that address errors and rework for errors that could be avoided from simple process improvement.

 

1) Automate the assignment of Roles in DPAS via an internal LP request to an IO/AIO or process that generates an email to the person(s) controlling the LP / Region / Site / or Warehouse requested to notify them to review their request.
*Side note-automated Online SAAR form using digital signatures may also be worth pursuing.

 

Mission Critical:

The time savings of emails, status requests, and rework for all involved in the DPAS access request would take out the frustration of the process because it would remove the ability to make errors.

 

Benefits:

This is the first impression of the DPAS user to the DPAS System and if this becomes is relatively quick and painless, the user may perceive the system itself in the same way.  I cannot tell you how many people get frustrated with the initial inefficiency and immediately assume the product to be bad too, which in my opinion is NOT the case.

 

Frequency: Daily

 

Users: