System Change Requests Header
SCR Number: 02178
Title
Additional ServiceNow Endpoints

ELMS Module
PA

Reporting Org
DISA

State
New

History
8/4/2025

Description
Change Request: Process Improvement

Description:
 
DISA issues and maintains IT equipment to a large customer base that is required to be inventoried on a reoccurring basis. The majority of the customers do not have the personnel to conduct these inventories or the amount of IT equipment they manage is too large to complete in a timely manner. Additionally, by the time the inventory is completed, the fidelity of the data captured has deteriorated.
 
Recommended:
Develop additional endpoints to retrieve data to ELMS from ServiceNow.
 
Mission Critical:
 
 
Benefits:
 
 
By implementing this solution, each piece of IT equipment issued to the customers, captured in ServiceNow, would reflect in ELMS with an updated inventory date. Therefore, significantly reducing the resources required to conduct an inventory.
 
Frequency: 
Daily

Users: 
The estimated number of users is at around 100k.


×

 

Home  |  Security Notice    Official Defense Logistics Agency Logo    Disclaimer  |  Accessibility
 
Defense Logistics Agency (DLA)
Logistics Catalog and Data Solutions (LCDS)