DPAS SCR: 02178

• SCR Number
  02178
• Title
  Additional ServiceNow Endpoints
• DPAS Module
  PA
• Reporting Organization
  DISA
• State
  New
• History
  8/4/2025
• Description
  Change Request: Process Improvement

  
  

  Description:

   

  DISA issues and maintains IT equipment to a large customer base that is required to be inventoried on a reoccurring basis. The majority of the customers do not have the personnel to conduct these inventories or the amount of IT equipment they manage is too large to complete in a timely manner. Additionally, by the time the inventory is completed, the fidelity of the data captured has deteriorated.

   

  Recommended:

  Develop additional endpoints to retrieve data to ELMS from ServiceNow.

   

  Mission Critical:

   

   

  Benefits:

   

   

  By implementing this solution, each piece of IT equipment issued to the customers, captured in ServiceNow, would reflect in ELMS with an updated inventory date. Therefore, significantly reducing the resources required to conduct an inventory.

   

  Frequency: 

  Daily

  
  

  Users: 

  The estimated number of users is at around 100k.