DPAS SCR: 02232

• SCR Number
  02232
• Title
  Enhance Issue and Return Functionality
• DPAS Module
  Warehouse
• Reporting Organization
  AF: USAFA
• State
  New
• History
  1/21/2026
• Description
  Change Request: Process Improvement

   

  Description: 

   

  • Issue and Return processes are separated into different tabs.

  • To verify a cadet’s account history prior to issuing an item, staff must navigate to the Return screen, then switch back to the Issue screen.

  • Item cost and charge information is not visible during the issue/return process and must be accessed through other systems or screens.

  • These steps add approximately one minute per cadet and significantly slow down operations during high-volume periods.

   

  Recommended: 

  The requested functionality includes creating a single unified Issue and Return screen that combines both processes into one interface, allowing staff to remain in Issue or Return mode—or perform issuing, returning, and charging simultaneously—after scanning a cadet’s CAC card, eliminating the need to switch tabs. Upon scanning, the system should immediately display the cadet’s full issue and return history on the same screen, including currently issued items and prior transactions, enabling staff to prevent duplicate issues such as issuing a second ruck when one is already on record. The interface should also provide item cost and potential charge transparency by displaying pricing information as each item is scanned, recording those costs in the cadet’s history for audit and accountability purposes, and reducing confusion or disputes over replacement or loss charges. Overall operational efficiency should be improved by enabling account verification, pricing review, and item issuing or returning from a single screen, reducing processing time per cadet. Additionally, the system should reintroduce an account lock or alert feature similar to the legacy system, with prominent red warnings for locked accounts (ex, “Lost saber – replacement already issued”) and the ability for staff to add notes to cadet accounts, helping prevent duplicate issues, conflicts, and frustration for both staff and cadets.

   

  Mission Critical: 

  The process of improvement focuses on streamlining and enhancing the Issue and Return workflow by consolidating functionality into a single, unified screen. By combining issuing, returning, and charging actions within one interface, staff can complete all related tasks without switching tabs, reducing complexity and errors. Immediate visibility of a cadet’s full issue and return history upon CAC scan improves decision-making and prevents duplicate item issuance. Displaying item costs and potential charges at the time of scanning increases transparency, strengthens accountability, and minimizes disputes related to lost or replacement items. Operational efficiency is further improved by enabling account verification, pricing review, and transactions from a single screen, reducing processing time per cadet and increasing throughput. Reintroducing an account lock and alert mechanism with prominent warnings and staff notes enhances control, prevents repeat issues, and supports consistent enforcement of policies, resulting in a more efficient, accurate, and user-friendly system overall.

   

  Benefits: 

  Introducing this functionality provides significant benefits by improving accuracy, transparency, and efficiency across the Issue and Return process. A single unified screen reduces staff workload and training complexity while minimizing errors caused by switching between tabs or systems. Immediate access to a cadet’s complete issue and return history helps prevent duplicate issuances and ensures better accountability for equipment. Real-time visibility of item costs and potential charges increases transparency for both staff and cadets, reducing confusion, disputes, and time spent resolving billing issues. Enhanced operational efficiency shortens processing time per cadet, improves throughput during peak periods, and allows staff to focus on customer service rather than system navigation. The reintroduction of account locks, alerts, and notes strengthens oversight, prevents repeat losses or improper reissues, and promotes consistent policy enforcement, ultimately resulting in a more reliable, user-friendly, and trusted system.

   

  Frequency: Hourly

   

  Users: This process is performed multiple times throughout the day, often repeatedly during normal operations, especially during peak issue and return periods.