Description:
Site managers cannot view all DF-VEHS Helpdesk tickets within Property Accountability Module.
Recommended:
Allow DF-VEHS site level view of all ELMS Helpdesk tickets regardless of who submitted ticket. Develop "New role" at site level to view all Helpdesk tickets allowing responsible office access to critical information
Benefits:
Allow any DF-VEHS (or any site owner) ELMS Teams ability to view and track all Helpdesk Tickets via Property Accountability Module. Ensuring any personnel changeover streamlines Helpdesk tickets remain viewable to responsible office.
Frequency:
Hourly
Users:
This process improvement benefits DoW Agencies and federal services utilizing Property Accountability Module on a daily basis
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