DPAS SCR: 02252

• SCR Number
  02252
• Title
  DF-VEHS site view for all HD tickets
• DPAS Module
  PA
• Reporting Organization
  USAF - VSCOS
• State
  New
• History
  3/5/2026
• Description
  Change Request: 

  New Role Design
  
  

  Description: 
  Site managers cannot view all DF-VEHS Helpdesk tickets within Property Accountability Module.
  
  

  Recommended: 

  Allow DF-VEHS site level view of all ELMS Helpdesk tickets regardless of who submitted ticket. Develop "New role" at site level to view all Helpdesk tickets allowing responsible office access to critical information

  Mission Critical: 
  

  N/A
  
  

  Benefits: 
  Allow any DF-VEHS (or any site owner) ELMS Teams ability to view and track all Helpdesk Tickets via Property Accountability Module.  Ensuring any personnel changeover streamlines Helpdesk tickets remain viewable to responsible office.

   

  Frequency: 

  Hourly
  
  

  Users: 
  This process improvement benefits DoW Agencies and federal services utilizing Property Accountability Module on a daily basis